postal services | Telecommunication
| Useful Telephone
1. Local, international mail service
includes the followings:
Letters & Postcards Publications, publications for the
blind, small packages. (Weight limit of small package is not
2. Parcels - Local and Overseas:
Weight limit of local parcels is defined by post. office of
each province. General maximum weight for one parcel is 31.5
kg. For overseas parcels, weight limit can be ad- justed following
the agreement of each country and regulation of UPU. General
maximum is not over 31.5 kg.
3. Postal Financial Services:
* Remittance by mail & telegram is provided throughout
: the country .Vietnam Postal Service has opened one way Intemational
remittance service from France, Japan, Belgium, USA, Czech,
Slovakia, Latvia, Singapore, China, Malaysia to Vietnam.
* Express money transfer is available in towns, centers of
cities and provinces within Vietnam.
* Post Saving is provided throughout the country in the following
-Personal Saving AccoQnt
-Pay salary in personal saving account
* Telegraphic bouquet service: fucluding telegraphic
bouquet with congratulation, greeting and telegraphic bouquet
4. Press Distribution:
* Newspapers and magazines are retailed at any Post Office
and Kiosk. ,
* Period subscription of domestic and imported
Customers can purchase domestic press at any Post Office at
any time with long-term or subscription modes.
For subscription of imported overseas publications, Post;
Office will announce the list of those and receive orders
2; times a year. Post Office will deliver publications at
5. Express Mail Service (EMS):
Express Mail Service (EMS) delivers letters, parcels, mail
items, goods..; domestically & internationally on schedule
of VNPT as announcement to each region & country. Weight
limit for EMS parcels to overseas depends on the agreement
with target country. EMS is available in 54 cities and provinces
within Vietnam and to 51 countries in the world.
* Other postal services:
- Consignment posiservice
- Subscribing niailboxes service
- Unaddressed maildrop service
- PTN service (From Hanoi to HCMC, Quang Ninh, Hai Phong,
6. Accept delivering of postal and
parcel with special service:
When sending postal items and parcels, customers
can use other special services as following:
- Par avian: Items and parcels are transported
by airway (If airway is available on the line).
- Registered: Parcels will be tracked by separate
codes, recorded in to files during processing in order to
be traced when necessary .
- CertificaLian af sending (A parcels): A parcels are normal
parcels with certification of sending. Senders should pay
at the price & will be issued receipts.
- Express mail service: Senders require immediate
delivery of parcels to receivers after arrival. This service
is available forthe receiver. With address within delivering
area of the Post-Office in the cities & towns, accepting
request at the time of applying postal items & parcels.
* Posta:litems and parcels using Post Retante
are not allowed to use express.
- Advice of Delivery: Service provider is
responsible for informing the senders of delivery
- A Main Propre: Items) & pacels will be delivered to
receivers whose names and addresses are indicated on them.
- Post Restante: P & T will keep items
and parcels at delivery post office and receivers themselves
will receive there.
- Items Pasted at the address requested by
the sender: Provided when senders request or have contracts
with Post Office.
- Items delivered to the addreSs requested
by the sender or the addressee: Provided when senders or receivers
order Post offices to deliver at requested addresses once
or usually, except postal items under 500gram.
- Insured items: Senders enumerate articles'
value. Items and parcels are insured by the value of price
stated maximum stated price for a document article is 1,000,000
dong and for a goods article is 30,000,000 dong.
to make long - Distance calls
* To provinces & cities within Vietnam:
- 0 + Area code + Tel. Number or
- 171 (177, 178) + 0 + Area code + Tel. Number (economic call)
* To other countries:
- 00 + Country code + Area code + Tel. number
- 171 (177, 178) + 00 + Country code + Area code + Tel. number
(economic call) or
- 171 + 1 + Waiting for connective tone + Country code + Area
code + Tel. number
- informatic services :
1. ISDN (Integrated service digital network)
ISDN telecommunication service fully meets requirement of
many types of information (text, audio, visual) by high quality
and high speed digital transmission. ISDN Service can be applied
in video-conference aI1d remote education.
ADSL (Asymetrical Digital Subscriber line)
- an application of broard band communication, providjng high
speed internet access via telephone line. U sing this service
you can access internet and make apllone call atthesametitne,
your internet connection is always on.
Facsimile service (Fax)
This service allows to transmit information in orginal form
slich as graphics, tables, letters; pictures or sketches.
Allows for one way message,sending from table telephone and
mobile telephone to page subscribers within the active area
of paging network.
* Hanoi-ABC Paging Service
- Dial 133 for Vietnamese messaging
- Dial 131 for English messaging.
* Vietnam Paging Service
- Dia1107 for Vietnamese messaging
- Dial 105 for English messaging
* Automatic Digital Display Pag.ng Service
After dialling 1570 to enter the Digital Display
Paging system, user sends message directly to pagers subcriber
by pressing a group of numbers through telephone buttons.
Meaning of the group of numbers is pre-defined by the sender
and the receiver. Using this service customers will not be
charged with connection fee.
Telegraph and telex services
- Telegraph servic allows to transmit information in wpting
system (hand writing, typing, printing) among post- offices.
- Telex service allows to transmit writing among telexes with
speed of 400 letters/minute, through Switching center.
6. Internet service
* Internet service includes E-mail, File Transfer Protocol
(FTP), Telnet and World Wide Web (WWW).
- VNN/ lnternet access number: 1260.
- Support number for VNN/ Internet: 18001260.
- No monthly fee.
* VNN 1268/1269 services
VNN 1268 / 1269 are managed and charged on
accessing telephone number. No monthly subscription charge.
* VNN 999 service
VinaPhone WAP / VNN 999 Provides applications
based on WAP through VinaPhone Network, that enables VinaPhone
subscribers to access to relevant Internet / Intranet information
using their VinaPhone
* VoIP service
VoIP (Voice Over Internet Protocol) is telephone
service applications based on internet through telephone network.
* VNN -Infogate Service
VNN - Infogate service allows the subscribers
of VNN-Internet to send messages such as symbol, picture,
E-mail, text, ringtoiie, business schedule.,. from serviced
websites to paging subscribers, mobilephone subscribers of
Data transmission service
Data Transmission Service allows data transmission of the
- PC to PC.
- PC to computer network.
- Computer network to computer network.
- PC or computer network to database site.
* Messenger Call Service
Messenger call service allows the subcriber
to request for a notification to be sent to an individual
notifying them of a time and place to 'receive a telephone
* Collect Call Service (For International
Collect Call service allows the subscriber
in Vietnam to make a telephone call to Australia, Canada,
Denmark, England, France, Japan, New Zealand, Switzerland,
and the USA. The charges will be billed to the recei ver instead
of caller .
* Leased Line
A point-to-point line of the following types
may be leased:
- Long distance
- Radio and Television
- Data transmission
* Public Telephone Service
There are two kinds of Public Telephone Service:
- Public telephone agent
- Pre-paid cardphone service
* Access collect
- Allows subscribers to make international
calls to USA from home telephones, post offices, cardphone
telephones of cardphone Vietnam System.
- Access code: 120. 12345.
- Charge of the call will be paid by receiver
of the call
- Service charge: Customer using telephone of cardphone Vietnam
system will pay sevice charge of 500d/
each call (including unsuccessful call)
Information & Consulatancy service
- 1080: Provides social and economic information.
- 1088: Provides consultation on various topics: labour, employment,
law, healthcare, psychology, education, drug addiction, ...etc.
* Auto Answering Service
Since April 1st, 2001 Hanoi P&T has provided
Auto Answering Service. Customers can dial special telephone
numbers-called auto answering mail boxes -to be supplied information
such as sport news, lottery results, TV program...
For more information please call 1080 or 801
Domestic Direct Dialing Access Code
Direct Dialing Access Code
Long Distance Telephone Service
assistance for long distant domestic telephone calls
long distance domestic telephone calls
Telephone Service Rate
Telephone Service enquiries
on Telephone Repairs
ABC Paging Service
Mobifone Enquiry Service
Access Number (Local)
Access Number (International)
Pages Information & Consultancy Service